XMM-Newton User Feedback

We are trying to improve the quality of service provided to XMM-Newton users. Your feedback will assist us in controlling the quality of our service and to have a feel for how it is progressing. Please take a few minutes to answer the questions below and add any comment you may have in the box at the end.

Fields marked with a red asterisk (*) are mandatory.

Your answer will be dealt with as confidential information. We greatly appreciate your collaboration.

Ref No (please, give your helpdesk/xmmpi reference number)

Which service have you used? (*)

Are you satisfied with the service you have received? (*)
(please click on the box that best describes your feeling)

	Excellent	Good	Satisfactory	Unsatisfactory
Response Time
Quality of Service
Overall Impression

	Continue	Improve ¹	Suppress ²
Recommendation

¹ Please indicate how in the comments box below.
² Please give reasons in the comments box below.

Comments

Thank you very much for your help.
Your feedback will be extremely useful.